Privacy policy

Our contact details 
‍Name: Cockles and Heart 
Address: Big Bothy, Belsford, Totnes, TQ9 7SP
Email: hello@cocklesandheart.co.uk

‍The type of personal information we collect
‍We currently collect and process the following information: Name, address, email, phone number and purchase history.
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How we get the personal information and why we have it
‍All of the personal information we process is provided to us directly by you for one of the following reasons: fulfilling an order or contacting you regarding a requested point of interest.

We will never share your personal information with a third party
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How we store your personal information
‍Your information is securely stored on a password protected cloud and access is restricted and limited to the business owner of Cockles and Heart.  We only keep your information for as long as it is necessary. At the time of its redundancy we will then dispose of your information by erasing all data and any backups.
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Your data protection rights
‍Under data protection law, you have rights including:
‍Your right of access - You have the right to ask us for copies of your personal information. 
‍Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
‍Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
‍Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
‍Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
‍Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@cocklesandheart.co.uk if you wish to make a request. 


Raise concerns
‍If you have any concerns about our use of your personal information, you can contact us at 

hello@cocklesandheart.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:            
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF