Delivery & returns
For smaller candles we usually use Royal Mail 1st class (Mon - Fri). The daily cut off time for receiving orders to be shipped via Royal Mail is 12pm / midday. All orders received after this time will be shipped the following day.
We ship larger orders with DPD 48 hours (Mon - Fri). The daily cut off time for receiving orders to be shipped via DPD 48 hours is 6pm on weekdays. Orders received on Friday will be shipped on the following Monday for delivery on Tuesday.
Please note, whilst we make this same day shipment commitment to you we cannot guarantee the service of 3rd party couriers. If you have any issues or complaints please do let us know at firstname.lastname@example.org and we will do our utmost to remedy them.
We offer the option to collect in person for free from our studio in Devon. If you wish to do so, please select "pick up" as your delivery method at the checkout. After purchase, please contact us at email@example.com to arrange a collection slot.
Devon, TQ9 7SP